Cookie Policy

Contents

1. Who we are
2. What cookies are
3. Why we use cookies
4. Types of cookies we use
5. Strictly necessary cookies
6. Analytics cookies
7. Marketing and advertising cookies
8. Third-party services
9. Cookie table
10. Cookie consent
11. Managing cookies in your browser
12. Do Not Track and browser signals
13. Updates to this Cookie Policy
14. Contact us
15. Appendix A. Recommended website cookie banner wording
16. Appendix B. Short text for website forms
17. Appendix C. Implementation checklist for the website

1. Who we are

This Cookie Policy applies to the website operated by ELUVO Ltd, trading as ELUVO Climate Solutions. We provide domestic and light commercial climate and heating services, including boiler services, air conditioning, heat pumps, maintenance plans, surveys and related customer support.

This policy should be read together with our Privacy Policy and Terms and Conditions of Business.

2. What cookies are

Cookies are small text files placed on your device when you visit a website. Similar technologies can include pixels, tags, local storage, scripts, device identifiers and tracking tools that store information on, or access information from, your device.

Cookies can help websites function, remember preferences, improve security, measure usage, support booking forms, and show relevant advertising. Some cookies are essential. Others are optional and require consent before they are used.

3. Why we use cookies

We may use cookies and similar technologies to:

• make the website work properly and securely;
• remember cookie choices and website preferences;
• allow enquiry forms, booking forms and service request forms to operate;
• understand how visitors use the website so we can improve performance and content;
• measure marketing performance from Google, Meta, search engines or other campaigns;
• support embedded tools such as maps, videos, forms, booking widgets, chat widgets or CRM integrations;
• prevent spam, fraud, abuse and technical misuse of the website.

4. Types of cookies we use

Category	Purpose	Consent required?
Strictly necessary cookies	These are required for the website to function, maintain security, remember cookie choices, load pages, submit forms, prevent spam, or provide an online service requested by the visitor.	Usually no, where they are genuinely essential.
Functional cookies	These remember preferences or support additional website features, such as improved form handling, live chat, embedded maps, videos or user experience settings.	Yes, unless the cookie is strictly necessary for a requested service.
Analytics cookies	These help us understand website usage, such as page visits, traffic sources, popular services, errors and visitor journeys. Examples may include Google Analytics or similar tools.	Yes, unless a legal exception applies. We will request consent where required.
Marketing cookies	These may help measure advertising campaigns, build remarketing audiences, or understand whether a visitor came from Google Ads, Meta, or another marketing platform.	Yes.
Third-party cookies	These are set by external providers when their tools are used on our website, such as analytics, embedded maps, videos, booking systems, CRM forms or advertising platforms.	Depends on the cookie. Non-essential third-party cookies require consent.

5. Strictly necessary cookies

Strictly necessary cookies are needed for the website to operate. These may include cookies that:

• remember your cookie consent settings;
• support website security and load balancing;
• allow forms or bookings to be submitted;
• protect the website from spam, bots or abuse;
• maintain technical stability during your visit.

You can block strictly necessary cookies using your browser settings, but parts of the website may not work properly if you do.

6. Analytics cookies

Analytics cookies help us understand how people use the website. This may include information such as pages visited, time on page, approximate location, device type, browser type, referral source and whether a form or call-to-action was used.

Analytics data helps us improve service pages, booking flows, website performance, user experience and marketing decisions. We will not use analytics cookies unless you consent where consent is required.

7. Marketing and advertising cookies

Marketing cookies may be used to understand campaign performance, measure conversions, prevent repetitive advertising, or show more relevant advertising on platforms such as Google or Meta.

Marketing cookies are not essential. They will only be used where you have given consent through our cookie banner or preference tool.

8. Third-party services

Our website may use third-party services. These providers may set cookies or similar technologies depending on the tools enabled on the site. Examples may include:

Provider / service type	Potential purpose	Notes
Google Analytics or similar analytics tools	Website usage measurement, performance analysis and conversion measurement.	Used only where consent is required and obtained.
Google Ads / conversion tools	Advertising measurement, campaign attribution and remarketing.	Marketing cookies require consent.
Meta Pixel or similar advertising pixels	Advertising measurement and audience building.	Marketing cookies require consent.
Google Maps or embedded maps	Displaying maps, service areas or business location information.	May set third-party cookies depending on configuration.
ServiceM8 / CRM / booking forms	Enquiry handling, booking requests, customer communication and service workflow.	Cookies may be necessary for form or booking functionality.
Video, chat or review widgets	Displaying content, customer support, reviews or interactive features.	Optional cookies may require consent.
Security / anti-spam tools	Protecting forms and the website from spam, bots or abuse.	Some may be strictly necessary; others may require consent depending on configuration.

The exact third-party services may change as the website, booking system, CRM and marketing setup develop. This policy should be reviewed when new tools are added to the website.

9. Cookie table

The table below describes the cookies and similar technologies we expect may be used on the ELUVO website. The final live cookie list should be checked after the website is published and whenever new tools are added.

Cookie / technology	Category	Purpose	Typical duration
Cookie consent preference	Strictly necessary	Stores your cookie choices so the website can remember whether you accepted, rejected or managed optional cookies.	Usually 6 to 12 months.
Website session / security cookie	Strictly necessary	Supports basic website operation, security, form submission, load balancing or fraud prevention.	Session or short-term.
Form anti-spam / bot protection	Strictly necessary or functional	Helps protect enquiry and booking forms from spam, bots and abuse.	Session to several months, depending on provider.
Google Analytics cookies, if enabled	Analytics	Measures website usage, traffic sources, page performance and conversion activity.	Usually up to 2 years, depending on configuration.
Google Ads conversion / remarketing tags, if enabled	Marketing	Measures advertising performance and may support remarketing or audience creation.	Varies by provider and configuration.
Meta Pixel or similar tags, if enabled	Marketing	Measures campaign performance and may support advertising audiences.	Varies by provider and configuration.
Embedded map cookies, if enabled	Functional / third-party	Supports interactive maps, business location or service-area display.	Varies by provider.
Booking / CRM widget cookies, if enabled	Functional / strictly necessary	Supports online booking, enquiry handling, customer communication and form completion.	Session to persistent, depending on provider.

10. Cookie consent

When you first visit our website, you may see a cookie banner or preference tool. This tool should allow you to accept all optional cookies, reject non-essential cookies, or manage your preferences by category.

We will not intentionally set non-essential analytics or marketing cookies before you have given consent, except where a legal exception applies.

You can change or withdraw your consent at any time by using the cookie settings link on our website, where available, or by clearing cookies in your browser.

11. Managing cookies in your browser

Most browsers allow you to view, block, delete or manage cookies through browser settings. The method depends on the browser and device you use.

Blocking all cookies may affect how the website works. For example, forms, booking features, security tools, embedded maps or preference settings may not function correctly.

12. Do Not Track and browser signals

Some browsers offer Do Not Track or similar privacy signals. There is no single agreed technical standard for how websites should respond to these signals. We use our cookie consent tool and browser controls to manage cookie choices.

13. Updates to this Cookie Policy

We may update this Cookie Policy when our website changes, when we add or remove tools, when our CRM or booking setup changes, when marketing technologies change, or when legal requirements are updated.

The date at the top of this policy shows when it was last updated.

14. Contact us

If you have questions about this Cookie Policy or how we use cookies and similar technologies, contact:

• Company: ELUVO Ltd trading as ELUVO Climate Solutions
• Company number: 17279172
• Registered office: 64 Lancaster Road, Yate, BS37 5SX
• Registered in England and Wales
• Website: www.eluvo.co.uk
• Main telephone: 0117 463 6768
• Mobile / WhatsApp: 07724 392983
• General enquiries: hello@eluvo.co.uk
• Support: support@eluvo.co.uk

Appendix A. Recommended website cookie banner wording

This wording can be used as the first version of the ELUVO cookie banner. It should be connected to a real consent management tool before non-essential analytics or marketing cookies are enabled.

Cookie banner text

“We use essential cookies to make our website work. With your consent, we also use analytics and marketing cookies to understand how our website is used and to improve our services. You can accept all cookies, reject non-essential cookies, or manage your preferences.”

Recommended banner buttons

• Accept all cookies
• Reject non-essential cookies
• Manage preferences

Recommended preference categories

Category	Default position	Visitor control
Strictly necessary	Always on	Cannot be disabled through the banner because these are needed for the website to work.
Functional	Off until accepted, unless strictly necessary	Visitor can accept or reject.
Analytics	Off until accepted	Visitor can accept or reject.
Marketing	Off until accepted	Visitor can accept or reject.

Appendix B. Short text for website forms

This short text can be placed below enquiry, quote, booking and contact forms:

Form privacy and cookies note

“By submitting this form, you agree that ELUVO may use your details to respond to your enquiry, prepare a quotation, arrange a booking and provide related customer service. We use essential cookies to make forms work and may use optional cookies only where you have consented. Please read our Privacy Policy and Cookie Policy for more information.”

Appendix C. Implementation checklist for the website

1. Add website links in the footer: Terms and Conditions, Privacy Policy, Cookie Policy, Cancellation Policy and Contact.
2. Install a cookie consent tool that blocks non-essential cookies until consent is given.
3. Set analytics and marketing categories to off by default before consent.
4. Add Accept all, Reject non-essential and Manage preferences buttons with equal clarity.
5. Check the live website with a cookie scanner after Google Analytics, Google Ads, Meta Pixel, maps, booking forms and CRM widgets are connected.
6. Update the cookie table with the actual live cookie names, providers, purposes and durations.
7. Add a Cookie Settings link in the website footer so visitors can change their choices.
8. Re-test after each major website, CRM, booking, analytics or advertising change.

This document is a business template for website use and should be reviewed by a qualified legal adviser if ELUVO requires formal legal sign-off.